About Me
I graduated from Vega Brand Communications having specialised in Multimedia design. I have worked for companies such as MTN, PWC, Vodafone, Barclays, Nedbank and FJORD/Accenture in frontend development, UX/UI design as well as CX and Service Design. I am a Certified User Analyst with HFI and have hands on work experience in usability testing, journey maps, persona’s, wire-framing, concept testing, service blueprinting and more. All aimed at creating rich products and service experiences. I practice human centred design principles and base design decisions on
user needs and business goals.
Awards and aknowlegments
- Silver Loerie for work on Nedbank for Avo, The Super App - Solving For The In-Home Experience.
- Loerie finalist for Nedbank Staff Portal - Design Re
I’VE DONE WORK FOR
TAX AND ADVISORY
PricewaterhouseCoopers is a multinational professional services network of firms, and as the second largest professional services networking the world.
TELECOMMS
Vodacom Group is a mobile communications company, providing voice, messaging, data and converged services to over 55 million customers.
CONSULTING
Accenture plc is an Ireland-based multinational professional services company that specialises in information technology
services and consulting.
FINANCIAL SERVICE
Absa Group Limited, and originally Amalgamated Banks of South Africa, is a South African-based financial services group, offering personal and business banking, credit cards, corporate and investment banking,
TELECOMMS
MTN Group Limited, formerlyM-Cell, isa South African multinational mobile
telecommunications company, operating in many African and Asian countries.
FINANCIAL SERVICES
Nedbank Group is a financial services group in South Africa offering whole sale and retail banking services as well as insurance, asset management, and wealth management.
HOW I APPROACH DESIGN CHALLENGES
2
Define
Combine all research and observe where the user problem exists
5
Tests
Go to the users to get some feedback
User Testing
1
Empathise
Conduct research in order to understand the users
3
Ideate
Generate a range of crazy creative ideas
Crazy 8 Ideations
6
Implement
Put the vision into effect
4
Prototype
Build real tactile representations for a range of your ideas
User Stories
Contextutal interview
RoadMap
Journey Mapping
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. In its most basic form, journey mapping starts by compiling a series of user actions into a timeline. Next, the timeline is fleshed out with user thoughts and emotions in order to create a narrative.
LoFi Wireframing
Wireframing is a process where designers draw overviews of interactive products to establish the structure and flow of possible design solutions. These outlines reflect user and business needs.
Persona's
A persona is an archetype of a user that helps designers and developers empathize by understanding their users' business and personal contexts. By basing personas on user research, teams can avoid the pitfalls of designing for anecdotal, "fake," or extreme users.
Effort vs Impact analysis
How much effort will this take and what will the immediate impact be? Running an impact vs. effort analysis allows you to quickly determine which of your tasks is going to have the most immediate impact in the least amount of .
Process Diagram
A flowchart is a picture of the separate steps of a process in sequential order. It is a generic tool that can be adapted for a wide variety of purposes, and can be used to describe various processes, such as a manufacturing process, an administrative or service process, or a project plan.
Desktop Research
Affinity mapping is the process of grouping and clustering ideas into similar themes in categories. The process works well with the overall design thinking approach allowing an equal opportunity for ideas, collaborative environment, and a platform for creative thinking.
Crazy 8 ideation
Crazy 8’s is a core Design Sprint method. It is a fast sketching exercise that challenges people to sketch eight distinct ideas in eight minutes. The goal is to push beyond your first idea, frequently the least innovative, and to generate a wide variety of solutions to your challenge.
Some team members without a design background may find this method intimidating at first, so it is helpful to reassure everyone that these are rough sketches. They do not need to be perfect or beautiful—sketches just need to communicate the idea. If necessary, you could even hold a quick “how to sketch” tutorial session before starting this exercise.
AVO APP BY NEDBANK
Avo is South Africa's first super app. Live your best life with convenient online shopping for all those everyday essentials. With groceries, takeaways, prepaids, home services, appliances, tech and so much more, Avo brings the world to the palm of your hand. Avo is for everyone, no matter who you bank with.
Need/opportunity
Currently there are a lot of apps that help consumers with a varied amount of services and products. The opportunity we saw was
combining all those onto one platform.
Role
In this project I was tasked with mapping out and creating the merchant experience. How might we create compelling value
propositions for merchants?
Challenges
Getting valued users especially when there are incentives involved, one finds that some people are not quite the right fit but try their best to fly under the radar.
ABSA Business Banking
Absa Group Limited, and originally Amalgamated Banks of South Africa, is a South African based financial services group, offering personal and business banking, credit cards,corporate and investment banking, wealth and investment management, as well as bank assurance
Problem
Current business banking portal was out of date and had a poor user
experience and was falling behind its
competitors
Role
CX/UX designer relooking at their business banking proposition research what the current pain points of the customer so see what kind of value proposition would work.
Challenges
Conflicting views from the executive on what it the right direction to explore and unpack.
NEDBANK MONEY APP
Nedbank Money app is an easy-to-use, on-the-go banking app that enables you to do all your banking on your smartphone or tablet.
Problem
Clients found it hard to use the app especially when they needed to do some bulk payments it would be slow and create many
pain points.
Role
I came in as a UX designer to help revamp payments and add a quicker ways of getting the user to make payments.
Challenges
Timelines were tight and we had to do this piece of work over the holidays when most resources are on holiday.
Next project overview
The Design of Everyday Things
“Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible, serving us without drawing attention to itself. Bad design, on the other hand, screams out its inadequacies, making itself very noticeable.”
Donald A. Norman
DesignED
by
Lumko
ABSA Business Banking
SupaBulkisanonlinewholesalerwhichdeliversbulkproductstoyourdoorstep.Get products you would normally struggle to get in bulk.
Problem
There is no easy way for the average consumer to buy products in bulk online considering COVID most people have moved to online shopping.
Role
Design a value proposition that will aid customers shop for goods in bulk. Highlight who are the key segments
and profile them using archetypes.
Challenges
As it was a passion project most of the resources you would usually have at your disposable were in short supply.
Contact Me
Email Address
me@designedbylumko.africa
Phone Number
+27 82 041 7002
